Need some help?

Check the FAQ section to see if your question has already been answered. If not, feel free to use the form below to reach out and we'll respond to as soon as we are able!

Frequently Asked Questions

Help! I need to add or remove a technician to/from my seat offering, but it won't let me! 

NOTE: SEAT MANAGEMENT IS TO ONLY BE HANDLED BY A MEMBER OF OUR TEAM

Account owners (seat managers) are kindly instructed at the time of sign-up to not add/remove students or assign courses to students themselves. While we understand that can be frustrating, the platform doesn't allow Seat Managers to apply tags to students, which are necessary for proper course progression and the most optimized user experience. 

 If there are any changes you'd like made to your account (including the addition or deletion of students) please contact us by  sending an email to info@techfix.training with the following information:

Adding Members: student name (first and last), email address and level

Removing Members: student name 

I'm a seat manager, why am I not seeing the dashboard when I log in?

If you do not see the dashboard when logging in, you are likely signing in from a bookmark or saved link that is bringing you directly to your home page. To ensure the Dashboard is launched, be sure to log in directly from the www.techfix.training sign-in page.

If this does not correct the problem, please reach out to us so we can look into it further!

The link in my activation or reset password email isn't working, what do i do?  

The links within the activation and reset password emails expire after a certain amount of time for security purposes. To request another link, please reach to info@techfix.training.

In the event that you cannot locate the email in your main inbox, please check your junk folder as sometimes they land there by mistake. If the email still cannot be located, please verify the accuracy of the email address that was provided by your seat manager.

My videos aren't being marked as completed even though I've watched the entire duration. 

Our platform tracks the real-time spent by users on activities. The timer begins when a user clicks "play" (pause time is
excluded), regardless of whether they speed up or slow down the video. The time also adds up every time the user comes
back to the activity and clicks on "play". The actual length of the video is recognized by our system therefore simply fast-forwarding to the end will not trigger completion.

Additionally, our timer functions on a per-browser basis. If a user casts the video on multiple browsers or devices
simultaneously, the initial one opened will record the activity time. If the user closes this browser/device, the timer will
then begin recording on the second one. Duration in hidden tabs or during inactive sessions (for example leaving the
browser open and idle) is also not measured. That said, if users have opened the videos but were on another tab while the video played in the background, will result in the time not being counted.

 All that to say: if a video is not actively or properly watched in full, users will not receive a mark of completion. However, we all know technology can fail so if you have done everything right and are still not getting the completion mark next to a video- please let us know!!

Contact Information

Phone
(800) 937-3553
E-mail
info@techfix.training

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